A Study on Attitude Towards Shifting

Jubilant Cargo Blog Post
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A Study on Attitude Towards Shifting

With the economy opening up to privatisation, liberalisation and globalisation, job avenues have increased tremendously in India, particularly in metro cities. These metro cities have developed and expanded at a significant pace. Gurgaon is not far behind when it comes to job opportunities. Gurgaon has become IT hub with many multinational companies establishing world class offices here. Many people come and leave the city and many shift within the city, depending on job opportunity availed by them. The trend of shifting is comparatively higher in such cities. To study the attitude and observe the trend towards shifting, we conducted a small survey of 100 respondents in Gurgaon.

We used deblockedive research design and convenience sampling method to study the sample. The respondents were interviewed and made to fill questionnaire too. The sample consisted of 60 males and 40 females. Out of 60 males, 5 were self-employed  and out of 40 females, 30 were employed and 10 were housewives. The whole sample belonged to 25 and above age-group. The findings and interpretations of the research is as follow:-

  1. 70% of the males interviewed had experienced shifting at least once in their lifetime. Around 50% of the males had shifted their homes more than once.

  2. In case of females 60% had experienced shifting at least once in their lifetime and 40% had shifted their home more than once.

  3. Of the total males who had shifted more than once around 30% opted for traditional methods of shifting, which includes self packing of goods and then loading them into buses or trains to make them reach their destination. The rest of the males opted for Packers and Movers companies for shifting their households.

  4. Of the total females who had shifted more than once around 40% opted for traditional methods of shifting.

  5. Of the total males, all were aware of Movers and Packers option for shifting but some were unaware of the complete services provided by Packers and Movers company.

  6. Of the total females, 80% were aware of Packers and Movers option for shifting households and here also only some were aware of the complete services provided by the such companies.

  7. Of the total males and females, who had used traditional methods of shifting were dissatisfied with the shifting process as it wasn't a happy experience for them. The satisfaction level was not beyond 2 out of 5.

  8. Of the total sample, who had opted for Packers and Movers option,all were satisfied with the shifting process with little complaints here and there but the satisfaction level of all was above 3.5 out of 5.

Suggestions and Conclusion

  1. The awareness of the services provided by Packers and Movers company is very low. People are mainly not aware of vehicle shifting, unpacking, rearranging and insurance facility provided by Packers and Movers company, which they should promote more.

  2. People who used traditional methods of shifting complained of the poor and rude response received from the persons incharge whether at railway station or from bus staff. No such complaints received from people who used Packers and Movers option of shifting. Good and prompt behaviour of  Packers and Movers company was appreciated.

  3. People who used traditional methods of shifting also complained of damage of goods during transit. No such complaints received from people who opted for Packers and Movers option for shifting.

The people who opted for Packers and Movers company appreciated the good behaviour of the staff. They were also appreciative of the insurance and tracking id facility provided by Packers and Movers company. The people who used Packers and Movers option found it value for money and said that they would recommend it to others as well. Of the people who used traditional method for shifting said that next time they would definitely try Packers and Movers for shifting. During the interview two most popular names that came out were first Jubilant Cargo Packers and Movers and Agarwal Packers and Movers company.

The trend of shifting has changed due to the hectic lifestyle of people. Working people don't have much time and energy to put into the tedious task of shifting as there is over- mounting pressure from offices. In such cases, Packers and Movers company come in as good rescuers.